Membership Freeze Policy:
Membership freezes are available at any time. There is no charge for the first three months. After three months there will be a $10/mo. charge. Must confirm freeze period before the freeze duration starts. The minimum term for a freeze is 1 month and there is no maximum. Your right to use WELL facilities is also frozen or suspended during such a freeze and
access can be denied.
Membership Cancellation Policy
There is 4 month minimum obligation for EFT Membership should you request cancellation prior you will be charged for the 4-month minimum Cancellations on Monthly EFT will require a 30 day written notice and will be effective on the first of the month following 30 days from the date of approval of written.
Membership Refund Policy
There are no refunds for Short Term Memberships except in the case of a medical necessity (must be supported by a doctor’s note) or a death in the family (documentation required). A proration would be applied to the original purchase price of the membership. Method of refund will occur in the same payment type as the original transaction. If cash refund exceeds $50.00 or exceeds the amount of cash tendered in POS for day of refund, then customer will receive a check by mail.